Privacy Policy

This Privacy Policy applies to personal information processed by TOPTEK in connection with our website, business communications, marketing, and sales activities, including inquiries about our architectural hardware, commercial locks, and access control locking solutions.

Depending on how you interact with us, we may act as a "controller" of your personal information (we decide why and how it is processed). In some limited cases, we may process information on behalf of our customers (for example, if a customer shares end-user information with us for technical support); in that case, the customer may be the controller.

We use personal information for the following purposes:

• Respond to inquiries and provide quotations, samples, technical information, and product documentation.
• Process and manage business relationships, including order handling, delivery coordination, after-sales support, and warranty requests.
• Improve our website and services by understanding how visitors use the site and identifying performance issues.
• Marketing and communications, such as sending product updates, capability introductions, or event invitations, where permitted by law (and subject to your opt-out rights).
• Security and fraud prevention, including protecting our systems and users from malicious activity.
• Compliance with legal obligations and enforcement of our rights and agreements.

If your local law (such as the GDPR) requires a legal basis for processing, we rely on one or more of the following:

• Consent: for example, where you opt in to marketing or accept non-essential cookies (where required).
• Contract: to take steps at your request before entering into a contract or to perform a contract with you (typically B2B transactions).
• Legitimate interests: such as responding to business inquiries, improving our website, and securing our systems, where those interests are not overridden by your rights.
• Legal obligation: to comply with applicable laws and regulations.

Cookies are small files stored on your device that help websites function and provide analytics. We may use cookies and similar technologies (such as local storage and pixels) for:

• Essential functions: site security, load balancing, and basic functionality.
• Preferences: remembering selections (where available).
• Analytics: understanding traffic and usage patterns to improve performance.

We may share personal information in the following situations:

• Service providers: vendors that support our operations (e.g., hosting, email delivery, analytics, customer relationship management), under contractual confidentiality and security obligations.
• Business partners: such as distributors or integrators where needed to respond to your request, support a project, or coordinate delivery.
• Legal and safety: to comply with law, respond to lawful requests, protect our rights, investigate fraud, or ensure the safety of users and systems.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information in the ordinary sense. If applicable law defines "sale" or "sharing" differently (for example, for certain advertising activities), you may have additional rights as described in Section 10.

We may process and store information in countries other than where you live, including China, where our operations are located. Data protection laws may differ by jurisdiction.

Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections and other lawful mechanisms.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements and to resolve disputes.

Retention periods vary depending on the type of information and the context of the relationship (for example, inquiry communications versus contractual records).

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Our website is intended for business audiences and is not directed to children. We do not knowingly collect personal information from children under 16 (or the relevant age defined by local law). If you believe a child has provided us personal information, please contact us so we can take appropriate action.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated version on this page and revise the effective date above.

If you have questions or requests regarding this Privacy Policy or your personal information, please contact: